Terms & Conditions

Please read the following conditions carefully. These apply to all bookings, including on-site training and assessments, and online courses.

FMS Training may update these Terms and Conditions from time to time. The version in effect at the time of your booking applies to that booking. The current version is always available at https://fms.edu.au/terms-conditions/

IMPORTANT NOTE: By booking a course with FMS Training, you are confirming that you have read, understood, and agree to these Terms and Conditions in full.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy you may have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded. All references in these Terms and Conditions to “no refunds” refer to refunds for change of mind, personal circumstances, scheduling conflicts, non-attendance, or failure to complete, and do not affect your rights where a consumer guarantee has not been met.

Licensing Courses (e.g. Forklift and Order Picker)

Candidates must:

• Be at least 18 years of age at the time of assessment.
• Provide a valid Unique Student Identifier (USI)
• Provide three (3) forms of IDs, including one with a photo. Please refer to the ID Checklist.
• Wear appropriate closed toe footwear (such as joggers, trainers, runners, sneakers, or steel caps). No thongs/sandals allowed.
• Be able to understand, read and write in English (WH&S Requirement).
• Have a good understanding of both written and verbal English to meet safety requirements and successfully complete the assessment.
• Be able to complete a theory assessment (without assistance of a translator).
• Be able to complete a practical driving assessment independently.
• Complete the online LLND check and enrolment form using the unique link sent to you before the course start date.
• Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions.
• Have access to a computer, tablet, or other suitable device to complete pre-course study materials, and possess reasonable digital literacy skills to access and use online learning resources.
• Be ready and willing to study and complete the pre-course practice quiz provided upon enrolment. The completed quiz must be printed and brought with you on the day of training.

Non-Licensing Courses (e.g. Working at Heights, Confined Spaces)

Candidates must:

• Be at least 15 years of age at the time of the course start date.
• Provide a valid Unique Student Identifier (USI)
• Provide at least one form of ID that shows your full name, date of birth, your signature, and a photo.
• Wear appropriate closed-toe footwear (such as joggers, trainers, runners, sneakers, or steel caps). No thongs or sandals allowed.
• Be able to understand, read, and write in English.
• Have a good understanding of both written and verbal English to meet safety requirements and successfully complete the assessment.
• Be able to complete a theory assessment without the assistance of a translator.
• Be able to complete all required practical assessment activities independently.
• Complete the online LLND check and enrolment form using the unique link sent to you before the course start date.
• Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions.
• Have access to a computer, tablet, or other suitable device to complete pre-course study materials, and possess reasonable digital literacy skills to access and use online learning resources.
• Be ready and willing to study and complete the theory training and the final theory test provided upon enrolment. The completed final theory test must be printed and brought with you on the day of training.

Accredited Online Courses (e.g. Chain of Responsibility Awareness)

Candidates must:

• Be at least 15 years of age at the time of enrolment.
• Provide a valid Unique Student Identifier (USI).
• Provide at least one form of ID that shows your full name, date of birth, your signature, and a photo.
• Be able to understand, read, and write in English.
• Be able to complete all assessment tasks personally, without the assistance of a translator or another person.
• Complete the online LLND check and enrolment form using the unique link sent to you before the course start date.
• Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions.
• Have access to a computer, tablet, or other suitable device, a reliable internet connection, and reasonable digital literacy skills to access and complete online learning content.
• Complete all learning and assessment activities within the access period applicable to your course.

Non-accredited online courses have no minimum age, USI, or identification requirement. See the Online Courses Policy.

By booking any course with FMS Training, you acknowledge and agree to the following requirements:

• Licensing Courses (e.g. Forklift, Order Picker, etc.):
• You must complete all required pre-course study and preparation prior to attending training.
• This includes watching instructional videos, reviewing training materials, and completing the pre-course practice quiz provided upon enrolment.
• The practice quiz must be printed, answered in full, and brought with you on the day of training.
• Non-Licensing Courses (e.g. Working at Heights, Confined Spaces):
• FMS Training provides practical training and assessment only.
• Before attending your course, you must complete the theory training and the final theory test emailed to you upon enrolment.
• The final theory test must be printed, answered in full, and brought with you on the day of training.
• All pre-course study materials and resources are delivered digitally. You confirm that you have access to a computer, tablet, or other suitable device, and you have reasonable digital literacy skills to access, read, and complete online learning content.
• You accept responsibility for ensuring you are adequately prepared for your training and assessment. Failure to complete and bring the required paperwork will not be accepted as a reason for rescheduling, refund, or any other adjustment to your booking.
• Candidates must provide a valid email address and mobile number and are responsible for checking their inbox and spam/junk folders for all course communications, including enrolment confirmations, pre-course study materials, and reminders.
• These requirements are in place to comply with WHS QLD licensing standards and to ensure you are properly prepared to participate safely and successfully.

This policy applies to all courses delivered by FMS Training entirely online (“online courses”), where all training and assessment is completed via our online learning platform with no on-site attendance required. By booking an online course, you acknowledge and agree to the following terms in addition to all other applicable sections of these Terms and Conditions.

Cancellation and refund arrangements for online courses are governed by the Online Course Refund Policy. Identification and USI requirements for accredited online courses are set out in the Course Requirements section.

Licensing courses (e.g. Forklift, Order Picker, etc.) cannot be completed entirely online, as practical training and assessment must be conducted in person in accordance with WHS QLD High Risk Work licensing requirements.

FMS Training offers both accredited and non-accredited online courses. The course information page will identify whether a course is accredited or non-accredited before you book.

Accredited online courses result in nationally recognised certification. Entry requirements relating to age, Unique Student Identifier (USI), identification, English language, and digital literacy apply, as set out in the Course Requirements section.

Non-accredited online courses are open to any person, with no minimum age, USI, identification, or residency requirement. These courses do not result in nationally recognised certification, and no Statement of Attainment is issued. A certificate of comp letion or participation may be provided where indicated on the course information page.

Course Access Period and Expiry

• Each online course has a fixed access period during which you may access the training materials, learning resources, and assessments.
• Access periods vary by course (for example, 3 months, 6 months, etc). The access period applicable to your course is clearly indicated on the course information page at the time of booking and confirmed in your enrolment confirmation email.
• Your access period commences on the date your enrolment is confirmed and access to the online course materials is provided.
• All learning content and assessment activities must be completed within your access period. It is your responsibility to plan your study and complete all requirements before your access expires.
• Once your access period expires, access to the course and all associated materials will be removed. Expired access will not be reinstated free of charge, and any incomplete progress will not be credited toward a future enrolment.
• If you wish to continue after your access has expired, you will be required to re-enrol in the course at the full course fee applicable at the time of re-enrolment.
• FMS Training will endeavour to send a courtesy reminder before your access period expires; however, non-receipt of a reminder does not extend your access period or entitle you to a refund, credit, or free extension.

Account Access and Assessment Integrity

• Online course access is issued to the enrolled student only. Login credentials are personal, non-transferable, and must not be shared with any other person.
• All assessment tasks must be completed by the enrolled student personally, in their own words and without assistance from another person, except where a reasonable adjustment has been approved by FMS Training in advance.
• FMS Training may verify the identity of the student and the authenticity of submitted work at any time. If FMS Training reasonably suspects that assessment work was not completed by the enrolled student, the assessment outcome may be withheld or invalidated pending investigation, and no refund will be payable in respect of any enrolment cancelled due to academic misconduct.

Technical Requirements

• You are responsible for ensuring you have access to a computer, tablet, or other suitable device, a reliable internet connection, and reasonable digital literacy skills to access, navigate, and complete the online course, consistent with our Pre-Course Study and Digital Literacy Policy.
• Technical issues arising from your own device, software, or internet connection do not entitle you to a refund, credit, or access extension.
• If the FMS Training online learning platform is unavailable for an extended period due to a fault on our side, we will extend your access period by a fair and reasonable amount to compensate for the disruption.

By booking a course with FMS Training, you acknowledge and agree to the following requirements regarding your physical fitness and capacity to safely participate in training and assessment:

• You must be physically capable of completing all practical tasks relevant to the course you are enrolled in. For example, you must be able to wear a harness, climb, bend, lift, operate machinery, or work at heights where required.
• You must disclose any existing or previous medical conditions, injuries, or health issues that may impact your ability to safely participate in training or assessment activities. This includes (but is not limited to) conditions affecting mobility, balanc e, vision, hearing, heart health, or respiratory function.
• FMS Training reserves the right to request a medical clearance or further information if there are reasonable concerns about your ability to safely complete the course requirements.
• If, on the day of training or assessment, you are deemed unfit or unsafe to participate, you will be refused entry. This will be treated as non-attendance, and all fees will be forfeited. Please refer to our ‘Non-attendance Policy’ for further details.
• It is your responsibility to ensure you are fit for training and able to perform all required tasks without risk to yourself or others.

To ensure a safe, compliant, and productive training environment, all candidates must meet the following requirements:

• You must arrive well-rested, alert, and fit to participate fully in all training and assessment activities.
• You must not attend training if you are fatigued to a degree that impairs concentration, reaction time, or decision -making, as this poses a significant safety risk when operating machinery, working at heights, or completing practical assessments.
• If you are deemed unfit or unsafe to participate due to fatigue, you will be refused entry and sent home. This will be treated as non-attendance, and all fees will be forfeited. Rebooking will require payment of the full course fee.
• It is your responsibility to ensure you are adequately rested and fit for training to avoid any disruption, refusal of entry, or additional costs. Please refer to our ‘Non-attendance Policy’ for further details.

If a candidate or group does not attend their scheduled training or assessment, this will be treated as non-attendance.

• No refunds will be issued for non-attendance, regardless of the reason, including illness, personal scheduling conflicts, work commitments, or inability to attend after digital access has been provided, other than as required by law.
• Like an airline seat, once your booking is confirmed and the course date approaches, we are unable to resell your place. Cancellations, reschedules, or non-attendance at short notice will result in forfeited fees.
• Purchase orders/invoices must still be paid in full, even if the candidate does not attend.
• Candidates who arrive fatigued or physically unfit to safely participate, as detailed in our Fatigue Management Policy and Fitness & Physical Capacity Policy, will be refused entry and treated as non-attendance.
• If you are unable to attend, you may consider nominating a substitute candidate to attend in your place. Please see our ‘Substitute Candidate Policy’ for details.
• Failure to bring required ID or appropriate footwear will be treated as non-attendance.
• If you attend training but do not attend your scheduled assessment, you will still be required to pay the full course fee to rebook. Missing the assessment does not reduce your rebooking cost, as your place must be reserved again for both training and assessment, occupying the same capacity as a full-paying candidate.

Upon enrolment, candidates are granted immediate access to our online theory content, instructional videos, and training resources. As this provides substantial value in the delivery of our service, bookings are non-refundable other than as provided in our Cancellations and Reschedules Policy and our Australian Consumer Law statement.

If a candidate wishes to rebook after a non-attendance:

• The full course fee must be paid again to rebook training and assessment.
• All rescheduling requests are subject to availability once payment has been received.

To maintain a high standard of training, support our candidates effectively, and ensure a high pass rate, FMS Training strictly limits each licensing course to a maximum of 10 participants per course. This limited capacity means that once your booking is confirmed, your place is reserved exclusively for you.

As a result, cancellations, reschedules, or non-attendance prevent us from offering that place to another candidate and impact our ability to deliver training efficiently and maintain consistently high pass outcomes. This is why our Cancellations and Reschedules Policy requires at least five (5) working days’ notice, why fees are forfeited for cancellations at short notice and non-attendance, and why full course fees apply to rebook if you do not attend as scheduled.

As an alternative to cancellation or rescheduling, FMS Training allows for a substitute candidate (such as a colleague or fri end) to attend in place of the originally booked candidate.

• All substitutions must be arranged prior to the original course start date and confirmed in writing by FMS Training.
• The substitute candidate must confirm they have had adequate time to review all pre-course training materials and complete any required pre-course study and paperwork before attending.
• The substitute candidate must attend the same original training and assessment dates booked.
• No additional fees apply for substitutions, provided the candidate meets all course entry requirements (including age, IDs, USI, language proficiency, footwear, fitness, and digital literacy).
• Substitution requests submitted on the day of the course start date will not be approved and will be treated as non – attendance.
• By approving a substitution, both the original candidate and the substitute confirm that the substitute candidate has been provided sufficient time to prepare and accepts responsibility for completing all pre-course requirements.

These requirements are in place to ensure training places are managed fairly and, for licensing courses, to comply with WHS Q LD regulations for scheduling High Risk Work Licence assessments.

FMS Training does not offer a statutory cooling-off period, except where required by law. Cancellation and reschedule requests for all courses are managed under our Cancellations and Reschedules Policy, and refunds for online courses are managed under our Online Course Refund Policy.

For online courses, access to digital course materials is provided immediately upon confirmation of enrolment. By booking an online course, you request and consent to immediate access to the digital course materials, and you acknowledge that once access ha s been provided the service has been substantially delivered.

Nothing in this policy affects your rights under the Australian Consumer Law. Please refer to the Australian Consumer Law sta tement at the beginning of these Terms and Conditions.

Punctuality is essential to ensure the best learning experience for all participants and to comply with strict assessment conditions set by Workplace Health and Safety Queensland (WHS QLD).

FMS Training reserves the right to refuse entry to any candidate who arrives late to their scheduled training or assessment.

Candidates must arrive on time for both training and assessment sessions. Any candidate who arrives late on the day of their assessment will not be permitted to sit the exam. This will be treated as non-attendance, and all fees will be forfeited.

These requirements are in place to ensure compliance with WHS QLD regulations and to maintain the integrity and safety of the assessment process.

Please refer to our ‘Non-attendance Policy’ for further details.

All licensing course candidates are required to provide three (3) forms of identification, including at least one photographic ID, and must wear appropriate closed-toe footwear (e.g. joggers, trainers, or sneakers). Thongs, sandals, or open footwear are not permitted.

Failure to present the required IDs or wear appropriate footwear on the day of training or assessment will be treated as non- attendance. Please refer to our ‘Non-attendance Policy’ for further details.

All theory assessments, including Knowledge and Calculations exams, are strictly conducted as closed book exams. This means candidates are prohibited from using any external materials, including notes, books, or electronic devices, during the assessment.

The use of mobile phone calculators is not permitted. Only a basic calculator, without memory storage capabilities, is allowe d for use during the assessment.

By participating in the training and assessment process, candidates agree to adhere to this policy. Any violation of this rule will result in the immediate termination of the assessment, and the candidate will be required to reschedule at their own expense .

FMS Training offers one-on-one oral assessments for candidates with Language, Literacy, and Numeracy (LLN) support needs, such as individuals with learning disabilities including dyslexia, dysgraphia, or processing disorders.

This assessment format is conducted by a WHSQ-approved assessor for the relevant course, and is specifically designed for candidates who may have difficulty with reading and writing but can still demonstrate a strong command of spoken English, which is essential for safety and compliance in high-risk work environments.

• The oral assessment fee is $350.00 (incl. GST) per person, conducted at FMS Training, Lawnton. Oral assessments requested at a client’s worksite will be quoted separately.
• All candidates must first complete the LLN Pre-Training Test to determine eligibility.
• This assessment option is offered by appointment only, is subject to assessor availability, and must be scheduled well in advance.
• Places are limited, and candidates will be placed on a waiting list until a suitable session becomes available.

If a candidate is deemed Not Yet Competent (NYC) in any part of the oral assessment, including Knowledge, Calculations, or Performance, a $350.00 (incl. GST) oral assessment fee will apply to organise another assessment, which includes an additional training day, which is required under WHS QLD’s regulations for scheduling High Risk Work Licence assessments.

Candidates who are deemed Not Yet Competent (NYC) in any part of their assessment (Knowledge & Calculations or Performance) will be required to complete additional training and pay the applicable reassessment fees.

• No free assessment resits are provided.
• All candidates are required, in accordance with WHS QLD’s High Risk Work Licensing requirements, to attend another training session prior to any reassessment.
• The fee to organise and conduct another assessment at FMS Training, Lawnton is $350.00 (incl. GST) per person. For reassessments delivered at a client’s worksite, retraining and reassessment are quoted separately – please refer to our Reassessment Policy for On-Site Courses.
• All resit and reassessment bookings are subject to availability and will only be confirmed once full payment has been received. Bookings must be scheduled by contacting FMS Training via email.
• Paid reassessments are generally scheduled within a two (2) month timeframe from the original assessment date, subject to availability. While we will always do our best to accommodate candidates at the earliest available session, availability may be limited during high-demand periods.

Assessment Scope

• If reassessment occurs within two (2) calendar months of the initial assessment, candidates will only need to complete the specific components in which competency was not demonstrated (e.g. Knowledge, Calculations, and/or Performance).
• If reassessment occurs after two (2) calendar months, the candidate will be required to complete the entire assessment (Knowledge, Calculations, and Performance).

All reassessments must be booked and completed within six (6) months of the original course date. After this period, reassessments will not be offered, and the candidate will be required to enrol in the full course again at the full course fee to ensure compliance with the latest WHS QLD theory and practical standards.

In accordance with WHS QLD High Risk Work licensing requirements, candidates deemed Not Yet Competent (NYC) in any part of their assessment must complete mandatory additional training before sitting any reassessment. Where a licensing course was delivered at a client’s worksite, the following reassessment options apply:

On-Site Forklift Courses:

• Candidates may attend their reassessment at FMS Training, Unit 1, 42 Paisley Drive, Lawnton QLD 4501. The standard reassessment fee of $350.00 (incl. GST) per person applies, which includes the mandatory additional training and the resit, in accordance with our Assessment Resit and Reassessment Policy.
• Alternatively, if the client prefers the reassessment to be delivered at their worksite, the retraining and reassessment will be quoted separately. Quotes are based on the number of training and assessment days required, not per person, and are subject to trainer availability.

On-Site Order Picker and Elevating Work Platform (EWP) Courses:

• These courses are delivered exclusively at client worksites. FMS Training does not conduct Order Picker or EWP training, assessment, or reassessment at its Lawnton premises, and the $350.00 reassessment fee does not apply to these courses.
• All retraining and reassessment for these courses will be delivered at the client’s worksite and quoted separately, based on the number of training and assessment days required.

For all on-site reassessments:

• The client must provide access to the relevant plant and a suitable, safe training and assessment area at the worksite.
• The Assessment Scope and timeframes set out in our Assessment Resit and Reassessment Policy apply, including the requirement that all reassessments be booked and completed within six (6) months of the original course date.
• Quoted retraining and reassessment bookings are subject to availability and will only be confirmed once the quoted amount has been paid in full.

Candidates who complete their course ahead of the nominated timeframe will not be eligible for any discounts or refunds. Early completion does not alter the course fee or entitlements.

FMS Training is committed to offering flexible support for individuals with disabilities and diverse learning needs.

If the trainer determines that a candidate with a disability or diverse learning needs requires additional study or practical experience before their initial assessment, the candidate may be invited to attend an additional day of training.

• The fee for this additional training support is $200.00 (incl. GST) per person for one full day of training, conducted at FMS Training, Lawnton. This option is not available for courses delivered at a client’s worksite; any additional training require d for on-site courses will be quoted separately.
• This fee must be paid in full to organise another training date.
• Additional training sessions are managed on a waiting list and are subject to availability, as another place in the training session must be booked.
• This additional support option is only available before a candidate’s initial assessment and is offered at the discretion of the trainer.

Note: Candidates who do not achieve a competent result on their first assessment attempt will be subject to the Assessment Resit and Reassessment Policy, which requires both the mandatory extra training and the assessment resit fee ($350).

By booking any licensing course, you acknowledge and agree that you are willing and able to study and prepare prior to the course start date, as all instructional videos and training materials are provided upon enrolment. This allows ample time to review and be ready for your training and assessment.

Upon successful completion of a licensing course (e.g. Forklift, Order Picker, etc.), candidates will be issued with a Candidate Assessment Summary (CAS). This is the official document required to apply for a High Risk Work Licence with Workplace Health and Safety Queensland (WHS QLD).

Important Notes:

• The CAS will be sent directly to the candidate’s nominated email address shortly after successful completion of the course. It is the candidate’s responsibility to ensure their email address is correct and regularly checked (including junk/spam and trash folders).
• It is the candidate’s responsibility to lodge their High Risk Work Licence application directly with WHS QLD.
• Applications must be lodged within 60 days of the assessment date.
• After 60 days, the Candidate Assessment Summary (CAS) is deemed invalid, and the candidate will be required to rebook the full course to organise a new assessment. (Please refer to our Expired Candidate Assessment Summary (CAS) Policy for full details.)
• FMS Training strongly recommends lodging the licence application immediately after receiving the CAS to avoid delays or additional fees.
• The plastic High Risk Work Licence card will be posted directly to the candidate by WHS QLD.

Helpful Links:

• Apply or renew your High Risk Work Licence
• View current WHS QLD licence fees

Candidates who fail to submit their Candidate Assessment Summary (CAS) within 60 days of their assessment date will be requir ed to retake the full course in accordance with Workplace Health and Safety (WHS) QLD requirements.

• The full course fee will apply, regardless of when the reassessment is requested.
• All candidates must attend the complete training and assessment again to ensure they are refreshed, up to date, and compliant with the latest safety standards.
• No credit or partial transfer of previously paid fees will be applied toward the new booking.

• For accredited online courses, a Statement of Attainment will only be issued where the student has been assessed as competent in all required units, all applicable fees have been paid in full, and a valid Unique Student Identifier (USI) has been provided and verified, in accordance with our USI Policy and the Standards for Registered Training Organisations. Non-accredited online courses do not result in a Statement of Attainment or any nationally recognised certification.
• Certification will not be issued for courses that are incomplete at the time the access period expires.
• Upon successful completion and confirmation of full payment, certification will be issued without undue delay to the student’s nominated email address.

When booking online, please ensure you enter the promotional code and click the ‘Apply’ button before proceeding to checkout. This will ensure the special offer is applied to your booking.

FMS Training will not provide refunds if a booking is completed without activating the promo code at the time of checkout.

Any credit issued to a candidate’s account must be redeemed within six (6) months from the original course start date.

Credits not used within this timeframe will be deemed expired and will no longer be valid.

FMS Training is a small, family-operated Registered Training Organisation. All of our courses, both licensing and non-licensing, are delivered in small sessions with strictly limited places, and trainer, assessor, plant, and training resources are committe d to your booking from the time it is confirmed. In addition, for licensing courses, candidate details must be lodged in advance with Workplace Health and Safety Queensland (WHS QLD) to confirm each scheduled High Risk Work assessment. Once your booking is confirmed and the course date approaches, a cancelled place cannot be resold at short notice. For these reasons, the followin g notice requirements apply to all cancellation and reschedule requests, for all courses.

Requests made at least five (5) working days before the course start date:

• Cancellation and reschedule requests will be considered where submitted in writing via email at least five (5) working days prior to the course start date. (Working days do not include weekends or public holidays. Example: If your course start date is Monday, 7 July, your request must be received no later than Monday, 30 June.)
• Approved requests may be rescheduled to a later course date (subject to availability) at no additional cost, or converted to a credit valid for six (6) months from the original course start date, in accordance with our Credit Policy.
• Refunds are not provided for cancellations due to change of mind, scheduling conflicts, or work or personal circumstances. Please refer to our Australian Consumer Law statement for the circumstances in which a refund is required by law.

Requests made within five (5) working days of the course start date, or on the day of the course:

• These requests cannot be approved. By this stage, resources have been committed to your booking, your place cannot be resold at short notice, and, for licensing courses, your details have been lodged with WHS QLD to confirm your High Risk Work assessment. All fees will be forfeited, and the request will be treated in accordance with our Non -Attendance Policy. (Example: If your course start date is Monday, 7 July, any request submitted from Tuesday, 1 July onwards will not be approved.)
• As an alternative, you may nominate a substitute candidate to attend in your place at no additional cost, provided the substitute meets all course entry requirements. Please see our Substitute Candidate Policy for details.

No cancellation or reschedule requests will be accepted over the phone. All requests must be submitted in writing by contacting FMS Training via email.

These requirements are in place to manage our limited training places fairly, to reflect the genuine costs a small training organisation incurs when a confirmed place is cancelled at short notice, and, for licensing courses, to comply with WHS QLD regulations for scheduling High Risk Work Licence assessments.

By proceeding with a booking, candidates or a company representative acknowledge and agree to this policy in full. Please ensure you have booked into the correct course and dates to avoid any unnecessary fees.

Nothing in this policy affects your rights under the Australian Consumer Law- please refer to the Australian Consumer Law statement at the beginning of these Terms and Conditions.

Upon confirmation of your enrolment in an online course, you are immediately granted full access to the digital course materials, which constitutes substantial delivery of the service. Accordingly, refunds will not be approved for change of mind, incorrect course selection, personal or work circumstances, or failure to commence or complete the course, once access to the digital course materials has been provided.

Important Notes:

• Please review the course description, access period, and entry requirements carefully before booking, as all online course bookings are final once digital access has been provided.
• Failure to complete the course within the applicable access period will not entitle you to any refund, credit, or fee transfe r.
• If you have made a booking error or overpayment, please refer to our Booking Errors & Overpayments Policy. Notification must be made in writing within 2 business days and before the course materials have been accessed.
• If FMS Training cancels or withdraws an online course before you have been provided access to the course materials, you will be offered a transfer to an equivalent course or a full refund.

Your Rights Under the Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Aust ralian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded. Where FMS Training fails to comply with a consumer guarantee – for example, if the course is not delivered with due care and skill, is not fit for its stated purpose, or is materially different from its description – you may be entitled to a remedy, which may include a repair, replacement, re-supply, or refund, depending on the nature of the failure. This policy applies only to the extent permitted by law and does not limit those rights.

If a trainer or assessor becomes unexpectedly unavailable due to emergency, illness, or unforeseen circumstances (such as nat ural disasters), FMS Training will offer candidates the following options:

• Reschedule: Candidates may reschedule their training to a new date that suits their availability.
• Refund: Alternatively, candidates can cancel their booking and receive a refund.

FMS Training will notify affected candidates as promptly as possible and will do its best to minimise any disruption caused by such cancellations.

Please note: This refund or reschedule option applies only when a cancellation is initiated by FMS Training. If a candidate wishes to cancel or reschedule their booking for any other reason, the standard Cancellations and Reschedules Policy applies.

All fees must be paid in full prior to course commencement. Bookings are not confirmed until payment is received.

For company invoicing of any course, the following are required before your booking can be processed:

• A completed booking form signed by the company representative. Access the online booking form here: Booking Form
• An official purchase order document including the Purchase Order Number.

Once we receive these documents, we will process your booking and issue an invoice.

FMS Training is committed to issuing Statements of Attainment (SOA) and all certification documentation promptly upon a candidate’s successful completion of their assessment. However, where full payment of all applicable fees has not been receiv ed, FMS Training reserves the right to withhold the issuance of certification, including Statements of Attainment, until the outstanding balance is paid in full. Upon confirmation of full payment, certification will be issued without undue delay, in accordance with our obligations under the Standards for Registered Training Organisations 2025. This applies to all bookings, including company invoicing arrangements.

Alternatively, for credit card payments, the quickest and most secure option is through our website: https://www.fms.edu.au/

It is the responsibility of the person or organisation making the booking to ensure that all details provided at the time of booking are accurate, including the number of candidates.

• If an overpayment is made (e.g. payment for more candidates than intended), the client must notify FMS Training in writing within 2 business days of the transaction.
• If the additional spot(s) have not been used or allocated, FMS Training will offer to either: o credit the amount towards a future course booking (valid for 6 months), or o issue a refund, minus a $30.00 administration and processing fee. ▪ No refunds or credits will be provided if the request is made after the scheduled course date, or if the additional spot has already been assigned to a candidate. ▪ All requests must be submitted via email. No booking corrections will be accepted over the phone.
• For Oral Assessment bookings: o Any errors in quantity or candidate names must be reported within 2 business days. o Once an Oral Assessment has been scheduled, rescheduling fees will apply if the slot cannot be filled. o Refunds or credits will not be provided for unused oral assessment bookings after the scheduled date.

ZIP PAY- BUY NOW, PAY LATER (BNPL) TERMS FMS Training offers Zip Pay as a third-party payment option for eligible bookings. From 10 June 2025, Zip Pay services are regulated under the National Consumer Credit Protection Act 2009 (Cth). By choosing Zip Pay at checkout, you agree to Zip Pay’s terms and conditions, credit assessment process, and any applicable fees.

Important Information:

Credit Limits $350 – $1,000 Monthly Account Fee $9.95 Where “interest free” is mentioned, a disclaimer must be included. Customers should be aware

Interest Free Always^

that a monthly account fee may be charged if a balance remains unpaid. ^Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we’ll Disclaimer waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment.

Other charges may be payable. Fees and charges subject to change. T&Cs apply.

Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878. FMS Training is not responsible for the outcome of any Zip Pay application or for any disputes between you and Zip Pay. For m ore details, visit Zip Pay’s website.

If you are dissatisfied with any aspect of our services, including a decision made under these Terms and Conditions, you may lodge a complaint or appeal with FMS Training in writing via email to info@fmstraining.com.au. Complaints and appeals are managed in accordance with our Complaints and Appeals Policy, available on our website or on request. We will acknowledge your complaint promptly, manage it fairly and efficiently, and keep you informed of the outcome. Appeals against assessment decisions must be lodged within ten (10) working days of receiving your assessment outcome. This process does not restrict your right to pursue other remedies available to you, including under the Australian Consumer Law.

SCHEDULE OF FEES (LICENSING COURSES e.g. Forklift, Order Picker, EWP, etc.)*^ Full Course Fee*^ As applicable at time of booking Additional Training Day (For disability or diverse learning $200 per person (incl. GST) needs, conducted at FMS Training, Lawnton)*^ Assessment Resit Fee (conducted at FMS Training, $350.00 per person (incl. GST) Lawnton)*^ Quoted separately, based on the number of training and Retraining and Reassessment at Client Worksite*^ assessment days required Oral Assessment (conducted at FMS Training, Lawnton)*^ $350.00 per person (incl. GST) *All Fees include GST (where applicable). ^All fees are payable at time of booking to confirm your place.

Note: Candidates who do not pass their first assessment and attend reassessment at FMS Training, Lawnton are required to pay a $350.00 reassessment fee, which includes the additional training and the resit. For reassessments delivered at a client’s worksite, retraining and reassessment are quoted separately.

The $200 training support fee only applies to eligible candidates with disabilities or diverse learning needs attending training at FMS Training, Lawnton, and must be booked prior to the initial assessment. For on-site courses, any additional training support is quoted separately.

SCHEDULE OF FEES (NON-LICENSING COURSES e.g. Working at Heights, Confined Spaces, etc)*^ Full Course Fee*^ As applicable at time of booking *All Fees include GST (where applicable). ^All fees are payable at time of booking to confirm your place.

SCHEDULE OF FEES (ONLINE COURSES – ACCREDITED AND NON-ACCREDITED)*^ Full Course Fee*^ As applicable at time of booking *All Fees include GST (where applicable). ^All fees are payable at time of booking to confirm your place.

FMS Training acknowledges the importance you attach to information that identifies you (personal identifiers such as your nam e, address, date of birth and email address). We are committed to protecting and managing the personal information you choose to share with our organisation.

By providing this information, you can deal with our organisation in confidence that your personal information will only be used for the purposes described to you, will be held securely, and will be disposed of appropriately when it is no longer required.

We collect and use personal information to administer your enrolment and deliver training and assessment services. This includes using your contact details to communicate with you regarding course bookings, confirmations, pre-course materials, reminders, scheduling changes, attendance (including non-attendance), and assessment outcomes.

We may also use and disclose your personal information to meet our legal and regulatory obligations as a Registered Training Organisation, including Unique Student Identifier (USI) administration and reporting of training activity and outcomes to relevant government bodies in accordance with the National VET Data Policy and AVETMISS reporting requirements.

Where your enrolment is arranged or funded by an employer, job provider, or other authorised representative, we may disclose limited information to that party where reasonably necessary to administer your booking and training.

If you authorise FMS Training to create a USI on your behalf, we will only collect the information required for that purpose and will destroy any personal information collected solely for that purpose as soon as practicable after it is no longer needed, un less we are required by law to retain it. Where we hold your USI, we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Student information may also be viewed by authorised government officials during regulatory or audit processes.

As a Registered Training Organisation (RTO 45189), FMS Training is required to collect and report certain personal informatio n about students undertaking nationally recognised training.

During the enrolment process, students are provided with the mandatory NCVER VET Data Privacy Notice (Schedule 1) in accordance with the National VET Data Policy, which is available at: https://www.dewr.gov.au/national-vet-data/vet-privacy- notice. This notice explains how student information is collected, used, disclosed and reported for vocational education and training purposes.

The notice is provided in addition to this Privacy Statement.

Under the Student Identifiers Act 2014 from 1 January 2015, all students undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) must have a Unique Student Identifier (USI).

A USI is a unique ten-character alphanumeric reference number that creates a secure online record of an individual’s nationally recognised training and qualifications attained in Australia. A USI gives students access to their training records and results via their personal USI account at https://www.usi.gov.au/.

MANDATORY REQUIREMENT

A valid USI is mandatory for enrolment in any nationally recognised qualification, unit of competency, skill set, or accredit ed course delivered by FMS Training. Students acknowledge that providing a USI is a legislative requirement under the Student Ident ifiers Act 2014.

FMS Training cannot:

• issue a Statement of Attainment or Qualification,
• report training activity to the National VET Data Collection (AVETMISS), or
• finalise certification documentation

without a valid and verified USI.

It is the student’s responsibility to:

• create their own USI (free of charge via https://www.usi.gov.au/), and
• provide their USI to FMS Training prior to the issuance of any AQF certification documentation and prior to national reporting requirements.

The personal details provided to FMS Training must match exactly with the details used to create the USI. FMS Training will v erify all USIs through the USI Registry System prior to issuing any Statement of Attainment or Qualification and prior to reporting training activity to the National VET Data Collection (AVETMISS).

PERMISSION TO CREATE, LOCATE OR VERIFY A USI Where a student is unable to provide their USI, they may give written permission for FMS Training to:

• create a USI on their behalf,
• locate an existing USI, or
• verify a USI provided.

Written consent must be explicit and recorded in accordance with USI privacy requirements and applicable legislation. FMS Training will not create, locate, verify, or access a student’s USI without documented written permission from the student.

FAILURE TO PROVIDE A USI

If a valid USI is not provided:

• FMS Training may be unable to report training activity to the national registry,
• certification documents cannot be issued, and
• training records may be excluded from national reporting until a valid USI is received.

Students acknowledge that providing an incorrect or invalid USI may delay certification and reporting outcomes.